Aches and illnesses don’t always happen during business hours. If you’re concerned about a health condition, your benefits let you call a nurse support line 24 hours a day, seven days a week.
Your benefits
Health Advocacy
Navigating healthcare can be complex—but you don’t have to do it alone. As part of your benefits, you’ll have access to a Personal Health Advocate who can help you:
- Understand and resolve medical bills and insurance claims
- Find doctors, specialists, hospitals, dentists, and pharmacies
- Clarify your benefits and answer questions about tests, treatments, and medications
- Coordinate care across multiple providers
- Get support with eldercare and related healthcare needs
- Arrange second opinions and transfer medical records
- Explore cost-saving options like generic medications
Medical Bill Saver
If you receive a high medical bill, our experts may be able to help reduce your out-of-pocket costs. They’ll work on your behalf to negotiate discounts and provide a clear, easy-to-read Savings Results Statement outlining any successful savings and payment terms.
NurseLine
Have a health question but not sure where to turn? Our NurseLine gives you 24/7 access to highly trained registered nurses who can:
- Answer questions about non-urgent health concerns
- Offer self-care tips and guidance on when to seek immediate care
- Help ease common issues like minor aches or discomfort
- Respond to most inquiries by the next business day
All nurses have completed rigorous credentialing and training to ensure you receive trusted, compassionate support.
HMSA
HMSA has tele-behavioral health available. If you need help finding a provider, or have questions about the medical benefits, contact HMSA at 800-776-4672 or hmsa.com. For care any time day or night, download the Online Care app.
- Talk with a doctor 24/7/365
- Physical health and mental health support available
- Must be in Hawaii to use it
You can learn more about your new benefits through the My Benefits Work App on the App Store or Google Play, or by calling 800-800-7616. You can also tap the button below to go to the MyBenefitsWork website.
